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Customer Support

Reduce support tickets by 4x, provide user-friendly experiences, and deliver impressive customer support in Cisco BroadWorks with odin.

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Free ebook

Personalizing Your Customer and Admin Experience With odin

Learn how to achieve consistent customer success and empower your admins in this informative guide.

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Summary of User

With odin, our powerful software solution, you'll create an unlimited number of unique experiences for your end customers. Give them the self-service they crave and an app-like interface in BroadWorks. odin is for you if you:

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Want the ability to customize experiences for customers
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Are looking for ways to keep your technology competitive and modern
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Struggle with high volumes of support tickets
4
Want to streamline reporting
5
Wish billing could be easier to manage and more accurate
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Are looking for ways to bring scalability to your customer success team
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Major Challenges for Customer Support in Cisco BroadWorks

From handling high volumes of support tickets to modernizing your solution, sustaining customer success is an ever-evolving challenge.

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You Can’t Customize Your End User Experience

Without the ability to create new URLs, customize branding, or control which features you expose, your solution is just like everyone else’s.

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Support Tickets
Drown Your Staff

If you haven’t implemented self-service, customers are waiting in line for support or defecting to your competitors.

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Reporting Is
a Nightmare

Running reports takes you away from your more strategic projects and is a cumbersome, ineffective process.

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How odin Revolutionizes Customer
Support in Cisco BroadWorks

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Stay competitive
with customization.

With a few clicks, you can completely customize your platform, control everything that’s visible to your users, and have the ability to change anything at any time to continuously evolve.

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Empower customers
with self service.

Self-service portals through odin produce an instant 3x-4x reduction in the volume of support tickets you’ll see.

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Simplify
reporting.

With natural language technology, odin gives you global search capabilities to help you instantly find what you’re looking for and run accurate reports.

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Dazzle customers with a
mobile-app-like experience

Give your customers the ease-of-use and streamlined experience they’re looking for with odin’s ability to modernize your platform.

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Request A Demo

Request your odin demo and get started with better app development for Cisco BroadWorks now.