Customer Support
Reduce support tickets by 4x, provide user-friendly experiences, and deliver impressive customer support in Cisco BroadWorks with odin.
Free ebook
Personalizing Your Customer and Admin Experience With odin
Learn how to achieve consistent customer success and empower your admins in this informative guide.
Summary of User
With odin, our powerful software solution, you'll create an unlimited number of unique experiences for your end customers. Give them the self-service they crave and an app-like interface in BroadWorks. odin is for you if you:
Major Challenges for Customer Support in Cisco BroadWorks
From handling high volumes of support tickets to modernizing your solution, sustaining customer success is an ever-evolving challenge.
You Can’t Customize Your End User Experience
Without the ability to create new URLs, customize branding, or control which features you expose, your solution is just like everyone else’s.
Support Tickets
Drown Your Staff
If you haven’t implemented self-service, customers are waiting in line for support or defecting to your competitors.
Reporting Is
a Nightmare
Running reports takes you away from your more strategic projects and is a cumbersome, ineffective process.
How odin Revolutionizes Customer
Support in Cisco BroadWorks
Stay competitive
with customization.
With a few clicks, you can completely customize your platform, control everything that’s visible to your users, and have the ability to change anything at any time to continuously evolve.
Empower customers
with self service.
Self-service portals through odin produce an instant 3x-4x reduction in the volume of support tickets you’ll see.
Simplify
reporting.
With natural language technology, odin gives you global search capabilities to help you instantly find what you’re looking for and run accurate reports.
Dazzle customers with a
mobile-app-like experience
Give your customers the ease-of-use and streamlined experience they’re looking for with odin’s ability to modernize your platform.
